Overview
Orders are moved through processing as quickly as reasonably possible. This section sets out the general processing schedule, delivery coverage, available methods, cost calculation, tracking, customs considerations, and the usual approach to parcels that are damaged or lost in transit.
Processing timeline
Orders normally enter processing within 1–3 business days after payment is fully confirmed.
- Orders placed on weekends or public holidays begin processing on the next available business day.
- Processing and dispatch may take slightly longer during major sales periods and holiday peaks. Some variation is normal and reasonable patience is appreciated.
Delivery coverage
Delivery is generally available across the United States and to a selection of eligible international destinations. The list of available destinations is shown during checkout and may change from time to time.
Where a particular location is not offered at checkout, the contact channel provided elsewhere on this site can be used to ask whether an alternative arrangement is possible. Whether such a request can be accommodated depends on the destination and the nature of the items involved.
Methods & estimated windows
All listed windows are estimates counted from the dispatch date rather than the order date. Delays may arise from weather conditions, carrier volume, or customs clearance procedures for international parcels.
Domestic delivery
- Standard: 5–10 business days
- Expedited: 2–5 business days
Cross-border delivery
Estimated transit period: 7–20 business days, with the range varying by distance, routing, and clearance handling.
Cost calculation
Shipping charges are calculated automatically at checkout and displayed clearly before payment is submitted. They are based on three factors:
- The full destination address
- The delivery service selected
- The total weight and dimensional size of the ordered items
Qualifying orders may receive free shipping; any applicable promotion is shown on the checkout page before payment submission.
Tracking
Once a parcel leaves the warehouse, a shipping confirmation containing a unique tracking reference is normally sent to the address on file.
Tracking data commonly takes 24–72 hours to appear and update on carrier platforms. If tracking does not display immediately after the confirmation, checking again after a short interval is usually sufficient.
Customs, duties & import tax
For shipments delivered outside the United States:
- Local customs duties, import taxes, clearance surcharges, and other administrative fees may be imposed by the regional customs authority on arrival.
- Such additional charges are the responsibility of the recipient and are not covered by product pricing or the base shipping fee.
Checking local tax and duty regulations before placing an international order is recommended.
Carriers
Delivery is handled through recognised logistics partners that provide tracking and reasonable reliability for both domestic and cross-border shipments.
The specific provider used for a given parcel may vary depending on the destination, the service selected, and the size or nature of the items. Once a parcel enters the delivery stage, any available tracking details can usually be followed.
Addresses & failed deliveries
Please confirm the full and accurate delivery address before completing checkout. Once an order has been dispatched, address changes are not possible.
- If a parcel is returned due to invalid, misspelled, or incomplete information, any re-shipping cost is the responsibility of the recipient.
- If a scheduled delivery attempt is missed, a notice is normally left with instructions for collection or re-delivery.
Damaged or lost parcels
Packaging is checked before dispatch. If a parcel arrives damaged or is confirmed lost in transit, a claim can be submitted within 7 calendar days of the expected delivery date.
Including the order reference and clear photos of the packaging or affected items helps resolve the matter more quickly. A suitable remedy is normally provided once the details have been reviewed.
Enquiries
Questions about processing timelines, delivery estimates, tracking, international rules, address corrections, or damaged and lost parcels can be raised through the contact channel provided elsewhere on this site.